Our Services

Customer Service

The Customer Service offering involves handling incoming calls made by your clients to your customer support line, whether to request information, resolve issues, process inquiries, or for any other reason.

Customer Service is the primary communication channel between a company and its clients. We must embrace the philosophy that the customer plays a crucial role in the growth of our business—our success or failure depends on them. Therefore, we must operate under the principle that the customer is the most important figure in our organization.

It is one of the key services for achieving customer loyalty.

Banking Experts

  • Inbound Services.- Through its 1800 service line of excellent quality and we take advantage of the call to generate cross sales and basic intelligence.
  • Outbound Sales.- TC, Insurance and Other Banking Products.
  • Help Desk.- Resolving problems and queries HR: Payment dates for utilities, vacations, internal information, permits, settlements, dates of events and others.
  • Attention 24/7. Connected to the systems of the banks: TC locks, closing of accounts, consultation of balances, etc.
  • We also support you in improving and keeping updated your customer databases, which normally in institutions with high volume of clients is a problem since they handle a lot of outdated information.

Channels

We do this through different channels and we measure the effectiveness in real time: SMS, Chat2Center (WhatsApp Business), Bot System Campaign, Web App, E-Mailing and Voice.