About Us

DOFU Caribbean provides BPO (Business Process Outsourcing) and Contact Engagement Center services through our omnichanel platforms

We are consultants, strategic partners and we are highly committed to the objectives of our clients. We are oriented to implement innovative and cutting-edge solutions that allow us to manage efficiently, automated and with metrics, as well as to measure the relationship with the end customer, increase productivity, service rates and profitability.

We have more than 20 years of experience in the international market for the Call Center area in Banking, Insurance, Telecommunications, Services and Technological Solutions.

Characteristics

• 130 Asientos • 2 Pisos de 360 m2 • Zona Franca Especial • 1 Salón de entrenamiento / 20 asientos • 3 Comedores / 50 asientos • 12 Estacionamientos • 1 Generador de 80KW - Tanque de combustible con 150 galones de capacidad • 1 Salón de Conferencias • Oficinas Administrativas de Gerencia y Monitoreo de Calidad • Servidores Dell PowerEdge • Router Fortinet Fortigate

Mission

Attend in a unique way, with the highest levels of efficiency, the communication, sales and service needs for our local and international clients. We maintain long-term relationships thanks to the added value we offer as consultants when defining their strategies.

Vision

To be one of the main Contact and Business Intelligence Centers of the Caribbean for the Latin American and North American market, mainly through modern management and strategy, focused on enhancing the customer experience. That offers integral commercial solutions, through a highly trained and committed human talent. Where the company is your family.

Values

• Effort
• Trust
• Respect
• Competitiveness

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