About Us

DOFU Caribbean provides BPO (Business Process Outsourcing) and Contact Engagement Center services through our omnichanel platforms

We are consultants, strategic partners and we are highly committed to the objectives of our clients. We are oriented to implement innovative and cutting-edge solutions that allow us to manage efficiently, automated and with metrics, as well as to measure the relationship with the end customer, increase productivity, service rates and profitability.

We have more than 20 years of experience in the international market for the Call Center area in Banking, Insurance, Telecommunications, Services and Technological Solutions.

Our Services

Our Services are designed to meet the basic needs of our clients

Atención al cliente
Recepción de llamadas que tus clientes realicen a tu número de atención al cliente.

Generación de ingresos / Ventas
Incrementar la conversión comercial garantizando la satisfacción, retención y lealtad de los clientes.

Soporte Técnico
Asistencia técnica experta cuándo, dónde y cómo tú la necesites.

Back Office
Resultados garantizados mediante operaciones impecables y procesos conectados

Mission

Attend in a unique way, with the highest levels of efficiency, the communication, sales and service needs for our local and international clients.

We maintain long-term relationships thanks to the added value we offer as consultants when defining their strategies.

Vision

To be one of the main Contact and Business Intelligence Centers of the Caribbean for the Latin American and North American market, mainly through modern management and strategy, focused on enhancing the customer experience.

That offers integral commercial solutions, through a highly trained and committed human talent. Where the company is your family.

Values

(Español) • Esfuerzo
• Confianza
• Respeto
• Competitividad

JOIN OUR TEAM

In DOFU we welcome with open arms both people who are looking for a first job opportunity, as well as professionals with valuable experience

Benefits

Health insurance, Vacation voucher, Paid Medical Licenses, Performance Incentive Program, Maternity Bonus, Christmas basket
See available vacancies

Industries

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